Got questions? We’ve got answers! Find everything you need to know about our custom printing services, products, and processes right here.
a. What is the minimum order quantity?
We try to keep the minimum order quantity as low as possible while maintaining reasonable pricing. For certain products, like T-shirts, producing small quantities can be more expensive because larger orders help reduce production costs. The minimum order quantity may vary depending on the product, as not all items are available in all colors and sizes from our suppliers.
b. Is it possible to order different sizes for textile?
Yes, it’s possible to order different sizes. Simply add the size you need to your cart, and then repeat the process for the other sizes you require. Our system will automatically sum up all the sizes and calculate the correct price rate based on the total quantity ordered.
c. Is it possible to see a product before ordering?
Yes, it is possible to see a product beforehand. Feel free to reach out to us and, if time permits, you can visit our showroom to see the products and our production line in person.
a. Why are your prices not fixed and vary within a range?
Our prices vary because the cost of production decreases as the quantity of the order increases. This is known as economies of scale. Essentially, the more items you order, the lower the cost per item. We optimize production costs to ensure that you get the best possible price for larger orders, passing the savings on to you.
b. Why the price of a product has increased since my last order?
We always strive to keep our prices stable by making smart choices, such as partnering with suppliers who are less affected by market fluctuations. However, we are sometimes impacted by external factors, such as increases in energy costs, labor wages, and the cost of raw materials. These factors can influence the final price of your order. Rest assured, we do everything we can to keep prices as low as possible, ensuring they remain sustainable for both parties.
c. What is your average response time?
We prioritize inquiries based on the importance of the topic, ensuring that urgent matters are addressed first. However, we strive to respond to all inquiries within 5 working days.
d. Is a discount possible for larger volumes?
If you’re looking for corporate pricing on a large order, feel free to reach out to us. We’ll be happy to discuss the possibilities and work out a price that works for you.
a. What are the available colors for your products?
The available colors vary for each product and depend on our suppliers. We are continuously updating our portfolio to offer you a wide variety of options. If you have something specific in mind that isn’t covered by our current choices, feel free to reach out to us, and we’ll do our best to assist you.
b. Is it possible to have more than one customization on a product?
Yes, it’s possible! We don’t want to limit your creativity. However, since our system doesn’t currently support multiple customizations, you’ll need to get in touch with us to discuss potential solutions. We’ll then provide you with a tailored offer.
c. Are there any constrains on the logos or designs that can be put on the products?
Yes, we do have certain guidelines. All designs are reviewed by our team, and we do not approve any designs that promote hate, discrimination, or violence against minority groups. This includes, but is not limited to, content that promotes fascism, racism, homophobia, transphobia, or any form of hate against the LGBTQ+ community or other marginalized groups. These are values we stand behind, and we are committed to promoting inclusivity and respect.
In case of disapproval, we will get in touch with you to find a solution, or we will refund your payment.
d. What file format do you need for our logo or design?
Ideally, your design should be in a vector format, such as AI, SVG, or EPS. However, if you don’t have your design in one of these formats, we also accept PNG or PDF files.
e. Is it possible to shorten the lead for production?
We always strive to deliver as quickly as possible within a reasonable timeframe. However, we understand that timelines can sometimes be tight. If you need faster delivery, please get in touch with us, and if it’s feasible, we’ll make the necessary arrangements.
a. How to find out more about your products?
Each product has a detailed description section on our website. However, if you need more information or have specific questions, feel free to reach out to us—we’re happy to help!
b. Which brands do you sell?
We currently offer a select range of products, as we are just starting our journey. However, we are continually expanding our portfolio based on market needs and customer feedback, so you can expect more options in the future.
c. Do you have a size chart for textile products?
Yes, we provide a size chart for all products that come in different sizes. You can find the size chart in the relevant section of each product page.
d. If I already have my products, can you customize them for me?
Not at the moment. However, if your order is large-scale, it may be financially feasible. In that case, feel free to get in touch with us to discuss the possibilities.
f. Is it possible to order a product that is not in your catalogue?
Not at the moment. However, if you’re interested in placing a large-scale order, we’d be happy to discuss that option with you.
g. Is it possible to put different items into gift boxes?
Not at the moment but we would like to offer that possibility in the future.
h. Can Printable Items be resold?
Yes, Printable items can be resold. Our products are perfect for businesses looking to add custom-branded merchandise to their offerings. If you have specific needs or questions about reselling our items, feel free to contact us for more information.
i. How can I suggest my products or brand to Printable?
We’re always open to exploring new partnerships and expanding our offerings. If you’d like to suggest your products or brand to us, feel free to reach out through our contact form or email. We’d be happy to discuss potential collaborations!
a. What types of payment do you accept?
We accept payments via credit card.
a. Do you ship worldwide?
At the moment, we only ship within Greece. However, we are in the process of developing our logistics network to expand shipping to EU countries in the near future.
b. How long does it take to receive an order?
The production time depends on the complexity of the design to be printed, but it typically takes up to 10 working days. Once the product is shipped, delivery within Greece usually takes 1–5 working days.
a. Who can benefit from Printable Logistics
b. What is the process to have access to Printable Logistics
c. How long does it take to create our company account on the Printable Logistics platform?
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a. Where can I find your Terms & Conditions
b. Do you have a Return Policy and where can I find it?
c. How do you manage the personal and private data?
