1. Introduction

The company under the name “AKEPSIMAIDIS METAXOTYPIES S.A.” and the trade name “AKEPSIMAIDIS METAXOTYPIES S.A.” (hereinafter referred to as the “Company” or “we”) would like to inform you about the types of personal data we collect through this website, as well as how we use this information.

Our policy is to collect as little data as possible, with the primary goal of providing the best customer service. The disclosure of this data to third parties occurs only when it is absolutely necessary for the completion of an order and other essential processes, such as the shipment of products through courier services.

2. Categories of Personal Data

The Company collects the following categories of personal data:

• Personal Information: Name, surname, contact address, email address, username, password (for user accounts).
• Payment Information: If we store payment information, it is collected through third-party providers (e.g., PayPal, Stripe) without directly storing sensitive credit card details unless necessary.
• Order History Data: Information related to your purchases, including ordered products/services and order dates.
• Preference Data: Professional information and interests collected through surveys or user profile options.
• Automatically Collected Data: IP address and technical data via server logs and analytics tools (e.g., Google Analytics).

3. Who Has Access to Personal Data

Data Access to your personal data is limited to authorized members of the Company’s staff, as well as third-party service providers acting on our behalf who have signed confidentiality agreements. These third-party providers may include payment service providers, shipping service providers, and other relevant services. Your data is not accessed for commercial purposes.

4. Are Your Personal Data Transferred to Third Countries?

Your personal data is not transferred to third countries outside the European Economic Area. In the event that such a transfer occurs, we always ensure that there are legal safeguards in place to ensure compliance with applicable data protection laws.

5. Purposes of Data Usage

The Company collects and uses your personal data for the following purposes:

• Customer Service: To communicate with you and provide support.
• Order Processing: To complete and ship your orders.
• Service Improvement: To analyze and improve our services to better meet your needs.
• Statistical and Analytical Purposes: To collect data regarding website traffic and user behavior to improve user experience.
• News and Offers: To send newsletters and targeted offers based on your interests (only with your consent).

6. What Are Your Rights Regarding Your Personal Data?

In any case, we would like to inform you that, according to applicable law, you can exercise the following rights, provided that the necessary conditions are met:

• Right of Access: You can request a copy of the personal data we hold about you and verify that we process it lawfully.
• Right to Rectification: You can request the correction of incomplete or inaccurate data. We may need to verify the accuracy of the new data you provide.
• Right to Erasure: You can request the deletion of your personal data when there is no valid reason for us to continue processing it.
• Right to Object: You can object to the processing of your personal data when we rely on a legitimate interest, and there is something about your specific situation that makes you wish to oppose the processing.
• Right to Restriction of Processing: You can request that we suspend the processing of your personal data in certain cases.
• Right to Data Portability: You can request the transfer of your personal data to you or a third party.
• Right to Withdraw Consent: You can withdraw your consent at any time when we rely on your consent to process your personal data.

You can exercise any of the above rights by submitting a written request to our Company. You can expect a response within one (1) month from the date of receipt of your request, and in any case, within two (2) months, depending on the complexity of your request or the volume of requests we receive.

7. Data Retention Period

The Company retains your personal data for as long as necessary for the purposes described in this Policy or as required by law. When your personal data is no longer needed, we will delete or anonymize it.

8. Technical and Organizational Data Protection Measures

The Company implements appropriate technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access. These include encryption, access controls, and security procedures.

9. Updates to This Privacy Policy

This Policy is updated whenever necessary. If significant changes are made to our Policy, we will modify the relevant text accordingly before these changes take effect and will make every effort to inform you by any appropriate means. We recommend that you periodically review this Privacy Policy to stay informed about how your personal data is processed by the Company.

10. Data Protection Authority

If you have any questions regarding data protection laws or if you believe your rights have been violated, you may contact the Hellenic Data Protection Authority at Kifisias Avenue 1-3, 115 23 Athens, Greece, Tel. +30 2106475600.

11. Contact Information

If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us at the following email address: hello@printableco.gr.